TERMS OF BUSINESS & PRIVACY POLICY

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR OUR SERVICES

Registered address

102 Station Road, Building 1, Unit 1M, Seven Hills NSW 2147
Phone: 1300 91 31 81

20Twenty Communications’ Group Pty Ltd also known as 20twenty, is constituted of several businesses, including Bannermart; Bannerworld; Wollongong Printing; Banners & Mesh; Selfie Frames Online; Real Estate Campaigns; Bannershop Online; Mesh Banners Online

Last updated

17 April 2026, Version 13FF

1. INTRODUCTION

These Terms and Conditions govern all dealings between 20Twenty Communications Group Pty Ltd (we, us, our) and each customer (you, your). By placing an order, using any of our websites, or engaging any of our services, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions of business, please do not use this site, use any of our services, or place any orders.

We may update these Terms and Conditions from time to time. Continued use of our websites or services after an update constitutes acceptance of the updated Terms and Conditions.

2. DEFINITIONS

3. SCOPE OF SERVICES

3.1 Printing and Production

Large format printing
Banners, mesh, corflute, posters, signage
Portable signage and marketing solutions
Custom printed products and solutions
Hardware and display systems

3.2 Graphic Design

Artwork creation
Layout and typesetting
Revisions and editing
Colour matching services

3.3 Installation Services

On-site signage installation
Site inspections
Media selection guidance

3.4 SaaS and Digital Services

Marketing automation
CRM and contact management
Lead tracking
Subscription-based software access

3.5 E-commerce and Online Ordering

Online artwork upload
Online proofing
Online payment

4. QUOTES, ORDERS, ARTWORK

4.1 Quotes

Quotes are valid for 7 Business Days unless we state otherwise in writing.

4.2 Order Acceptance

An Order is accepted only when all of the following have occurred:

You approve the quote in writing, and
You approve the artwork proof, and
Payment is received, unless on account terms.

4.3 Artwork Responsibility

You are solely responsible for ensuring all artwork is correct, including:

Spelling, grammar, layout and image quality
Colour accuracy, unless colour matching is purchased
Providing correct specifications
We do not proofread or verify artwork content unless you have specifically purchased a proofreading or checking service.

4.4 Artwork Changes

Approved number of minor changes where included.
Additional changes incur fees.
Changes after approval incur administration fees and may delay production.

4.5 Cancellation

If a customer wishes to cancel a job once it has started or been completed, including after presentation, the customer will be charged for any costs incurred for production, including the full design fee at a minimum rate of $55 plus GST.

5. PRODUCTION AND TURNAROUND

5.1 Standard Turnaround

Production typically takes 24 hours to 7 Business Days, depending on product type, quantity, and artwork.

5.2 Schedules Are Estimates Only

Production and delivery dates are targets, not guarantees.

5.3 Cut-off Times

Orders, artwork approvals, and payments received after daily cut-off times roll into the next Business Day.

6. PAYMENT TERMS

6.1 Payment Methods

We accept:

EFT
Credit card, with surcharges that may apply
PayPal
PayID
BPAY
Cash
Approved account terms

6.2 Prepaid Orders

Most orders require full payment before production.

6.3 Account Terms

Invoices must be paid within the agreed period. Late payments may incur interest.

6.4 Non-payment

Until full payment is received:

Title to goods remains with us.
We may withhold delivery.
We may recover goods from your premises.

7. DELIVERY & INSTALLATION

7.1 Delivery

Delivery dates are estimates only.
You must ensure someone is available to receive goods.
Re-delivery, redirection or waiting fees may apply.

7.2 Risk

Risk transfers to you when goods leave our premises.

7.3 Installation

Installation requires accurate site information.
Incorrect measurements or unsafe conditions may result in cancellation fees.
Weather delays may require rescheduling.

8. WARRANTY, RETURNS & REFUNDS

8.1 Our intention

It is the intention of 20Twenty Communications Group Pty Ltd to provide customers with products that match the confirmed order specifications, approved artwork proof and applicable website description. The majority of our products carry a 7-day defect replacement guarantee if the goods are assessed and confirmed by us to be defective.

8.2 Reporting an issue

Customers must inspect goods carefully on receipt. If an issue is identified, the customer must contact us as soon as possible by email, text or phone and provide clear photos and a description of the problem. We will review the information provided and make reasonable efforts to reach a fast and mutually agreeable resolution.

8.3 Custom printed products, artwork approval and colour variation

All signage and custom printed products are produced using artwork approved by the customer before printing. Customers must select products carefully and check artwork proofs thoroughly before approval. Colours shown on screens are not colour-accurate proofs and may not reproduce exactly in print. Printed colours can vary depending on printers, materials, substrates and screen settings. If colour accuracy is important, customers must supply a Pantone (PMS) colour before approving the artwork proof so we can make reasonable efforts to achieve the closest possible colour match. If colour matching is required, an additional fee of $50 may apply for the time required to match samples and substrates.

8.4 What we will repair or replace

Subject to assessment and confirmation, Bannerworld will repair or replace products that are defective, materially inconsistent with the applicable website description, or materially inconsistent with the approved artwork proof, except for colour variation covered by Section 8.3. Products may also be repaired or replaced if they are found to be defective within the warranty period stated on the applicable website.

8.5 Warranty claims notified within 7 days

If we are notified of a warranty issue within 7 days of the goods being received by the customer and receive photos and details of the issue, we will assess the claim. Where appropriate, we may arrange and pay for the return of the goods to our nearest sales or production facility for assessment and repair, then repair and return the goods at no cost to the customer, or replace the goods at no cost to the customer. If replacement goods are supplied and we require the original goods to be returned, the customer must arrange and pay for the return of the original goods unless we agree otherwise in writing.

8.6 Warranty claims notified after 7 days

If we are notified later than 7 days after the goods are received by the customer, we may require the customer to return the goods to our warehouse or nominated facility for inspection at the customer’s cost. If, following assessment, the goods are found to be defective, 20Twenty may repair or replace the goods and return them at no cost to the customer.

8.7 Limitation of liability for warranty claims

To the maximum extent permitted by law, our liability for warranty claims is limited to repairing or replacing the goods or supplying equivalent goods. 20Twenty will not be liable for associated costs incurred by the customer as a result of a warranty claim, including but not limited to installation costs for the signage that is the subject of the claim. Customers must carefully inspect all signage at the time of receipt and approve or reject the signage before arranging installation.

8.8 Refunds

Refunds are not offered for custom printed products where the goods have been produced in accordance with the confirmed order specifications and approved artwork proof, except where required by law.

8.9 Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

9. SAAS SUBSCRIPTION TERMS

9.1 Subscription Rights

You receive a non-exclusive, non-transferable licence to use our service during your subscription term.

9.2 Billing

Subscriptions are billed in advance.
Fees are non-refundable.
Late payments may result in suspension.

9.3 Your Data

You retain ownership of your data. We store and process it only to provide the service.

9.4 Termination

Either party may terminate with 60 days’ notice.

9.5 Post-Termination Data Access

You may request data export for 60 days after termination.

10. INTELLECTUAL PROPERTY

10.1 Our IP

All artwork, designs, code, templates and materials created by us remain our property until full payment is received.

10.2 Your IP

You warrant that you own or have rights to all content you supply.

10.3 Use of Artwork for Promotion

We may use completed work for marketing unless you request otherwise in writing.

11. WEBSITE USE

11.1 Acceptable Use

You must not:

Upload harmful or illegal content.
Harass or impersonate others.
Attempt to disrupt our systems.

11.2 Third-Party Links

We are not responsible for external websites.

12. PRIVACY SUMMARY

We comply with the Privacy Act 1988 (Cth). We collect personal information only for:

Order processing
Customer service
SaaS platform operation
Marketing, with consent
Full details are in our Privacy Policy.

13. SHIPPING POLICY

Freight companies are used and organised on behalf of the customer. The customer must bear the associated costs charged for the use of the freight companies’ services to the nominated agreed location.

We are not responsible for additional costs or delivery issues caused by incorrect information, lack of information or the wrong address being supplied.

Our responsibility to our customers when using freight companies on their behalf is to ensure that we meet or exceed the scheduled and prescribed timeframes supplied.

We are not responsible for the customer requiring re-delivery post having supplied an original delivery address and information. Any additional fees associated will apply and be charged to the customer.

Third-party logistics and courier/freight company terms and conditions apply and are available by visiting the relevant third party’s website once company and tracking information has been supplied via a dispatch notification.

14. LIABILITY & INDEMNITY

14.1 Limitation of liability

To the maximum extent permitted by law, and subject to any rights or remedies that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law, our liability is limited to the following:

For goods, repairing or replacing the goods, supplying equivalent goods, or paying the cost of doing so.
For services, re-performing the services or paying the cost of having the services re-performed.

14.2 Indirect, consequential and economic loss

To the maximum extent permitted by law, we are not liable for any indirect, consequential, special or economic loss arising from or connected with an order, goods, services, delivery, delay, installation, website use or any breach of these Terms, including:

Loss of profit, revenue, goodwill or anticipated savings.
Business interruption, loss of opportunity or loss of production time.
Costs associated with installation, removal, re-installation, downtime or replacement arrangements.
Claims made against you by third parties.

14.3 Indemnity

You indemnify us, our officers, employees, contractors and agents against losses, damages, claims, costs and expenses arising from or connected with:

Your breach of these Terms or any applicable law.
Artwork, logos, trademarks, images, text, files, specifications, measurements or other materials supplied or approved by you.
Any unlawful, misleading, defamatory, infringing or inaccurate content supplied or approved by you.
Incorrect delivery, installation, site access, site condition or measurement information supplied by you.
Your misuse of our goods, services, websites, online portals or SaaS solutions.

This indemnity does not apply to the extent that the relevant loss is caused by our negligence, wilful misconduct or breach of law.

15. FORCE MAJEURE

We are not liable for delays caused by events outside our control, including:

Weather.
Supply shortages.
Courier delays.
System outages.
Industrial action.
Natural disasters.

16. GOVERNING LAW

These Terms are governed by the laws of Australia, with jurisdiction in New South Wales.

Last updated

17 April 2026, Version 12FF

Privacy at a Glance

We understand that your personal information is important. When you place an order, contact us, or use our website, you trust us to handle your information responsibly. We take that responsibility seriously.

This section explains, in clear and simple terms, how we collect, use and protect your personal information. The full Privacy Policy follows below.

What information we collect and why

We only collect personal information that is reasonably necessary to operate our business and provide our products and services. This includes contact details, company information, billing and delivery addresses, payment-related details and order information.

How we collect information

We collect information directly from you when you place orders, create an account, contact us or interact with our website. We may also receive information from trusted service providers who assist with payments, delivery and IT systems.

How we use and share information

We use personal information to process orders, communicate with customers, deliver products, improve our services and meet legal obligations. We do not sell any personal information and only share it where necessary to operate our business or where required by law.

How we use Cookies

Cookies are small data files stored on your computer to identify you as a unique user. They help speed up login, enhance security, and improve overall service quality by remembering your preferences and tracking usage patterns. We use two types of cookies. A permanent cookie that stores a unique ID so you don’t need to re‑enter information on each visit and a temporary session cookie that stores your browser’s session ID to help prevent unauthorised account use.

Most browsers accept cookies by default, but you can change your settings to refuse them or receive alerts when cookies are sent. However, some website features may not work properly if cookies are disabled. More information can be found in your browser’s settings or help section.

Information sharing and disclosure

We are committed to safeguarding the confidentiality and integrity of your personal information. We do not disclose personally identifiable information to third parties without your prior consent, except in the circumstances outlined below.

Security and your rights

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. You may request access to your information, ask us to correct inaccurate details or opt-out of marketing communications at any time.

Change in 20Twenty Communications Group Pty Ltd’s business

If the assets our company uses to operate its business are acquired by a third party, we may transfer personal data we then hold to that party. If the company buys or sells subsidiaries or business units, customer information may be one of the transferred assets, but would remain subject to the commitments made in any pre-existing Privacy Policy or equivalent.

Privacy Complaints

If you believe that 20Twenty Communications Group Pty Ltd has breached the Australian Privacy Principles or has not complied with this Privacy Policy, you may make a privacy complaint by contacting us using the contact details provided in this policy.

We will acknowledge receipt of your complaint within a reasonable time and will investigate the matter. We aim to respond to and resolve privacy complaints within 30 days. If additional time is required, we will keep you informed of the progress of your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at www.oaic.gov.au or by telephone on 1300 363 992.

FREIGHT POLICY

Last updated

26 May 2026, Version 18FF

This Freight & Delivery Policy outlines how delivery fees, shipping times, liability, and freight insurance apply to orders placed with Bannerworld. By placing an order and selecting a courier service, you agree to the following terms.

Delivery Fees

Delivery fees are displayed as an Estimated Delivery Fee on the ordering page and become the final delivery fee once a delivery method is selected in the shopping cart. Fees are calculated based on the total combined weight of products. There is no additional charge for items shipped separately within the same order. By accepting a courier service, Bannerworld arranges freight on your behalf. Freight conditions exist directly between the customer and the freight provider.

Delivery Times & Tracking

Estimated delivery times commence only once production is complete. Deliveries occur Monday to Friday between 9:00am and 5:00pm, excluding public holidays. Orders placed on weekends or public holidays are processed the next business day. Delivery times may vary depending on payment clearance, artwork approval, and delivery location. Transit times are estimates only and not guaranteed.

Tracking

Registered customers can monitor order progress via Order History. Tracking numbers are supplied once orders are dispatched and may differ for multiple delivery locations.

Extent of Liability

20twenty limits liability for loss, damage, or delay during transit. Once a courier is accepted, delivery responsibility transfers to the customer. Bannerworld is not liable for indirect or consequential losses and is not responsible for delays caused by events beyond its control such as natural disasters, transport disruptions, or criminal acts.

Delivery Methods

We partner with StarTrack, DHL, TNT, Border Express, Banner Couriers, First Choice Couriers and Go Logistics. Deliveries are made to residential or business addresses only. Residential deliveries may incur an additional $9.90 fee. PO Boxes are not accepted. Oversized items may require extended delivery time and additional handling fees.

Single Delivery Address

Each order may be delivered to a single address. Multiple delivery locations require prior arrangement with customer service.

Collection Orders

Goods left uncollected on our premises for more than three months may be disposed of at our discretion.

Freight Insurance

Optional freight insurance is available to cover loss or damage in transit. This insurance covers replacement of the original order only and excludes downtime, public liability, or loss of opportunity.

MODERN SLAVERY STATEMENT

Last updated

26 May 2026, Version 18FF

1. Purpose

20Twenty Communications Group Pty Ltd is committed to conducting business ethically and responsibly. We recognise that modern slavery is a serious violation of human rights and are committed to taking reasonable steps to ensure that modern slavery does not exist within our business operations or supply chain. Although 20Twenty is not required to report under the Modern Slavery Act 2018 (Cth), we voluntarily publish this statement to demonstrate our commitment to ethical sourcing.

2. Our Business

20Twenty is an Australian-owned printing and signage company supplying banners, flags, signage, exhibition displays, promotional products and printed marketing materials. We operate and manufacture in Australia and also source products from selected overseas suppliers.

3. Commitment

20Twenty has zero tolerance for forced labour, child labour, human trafficking, debt bondage, servitude or any other form of modern slavery. We expect the same commitment from all customers, suppliers and contractors.

4. Supply Chain and Supplier Expectations

Our supply chain includes domestic manufacturing partners, international suppliers of raw materials, promotional products, and specialised components used in printing and signage production. We operate and manufacture in Australia and also source products from selected overseas suppliers. We aim to work with suppliers who comply with local labour laws, provide safe and lawful working conditions, pay lawful wages, respect internationally recognised human rights, demonstrate transparency in their own supply chains, and prohibit forced labour, child labour, human trafficking, debt bondage, servitude and any other form of modern slavery.

Suppliers are also expected to comply with applicable employment, workplace health and safety, and labour laws, and to promptly notify 20Twenty of any known or suspected modern slavery concerns connected with goods or services supplied to us.

5. Due Diligence

20Twenty’s supply chain includes a small group of reputable suppliers, and we seek to maintain long-term supplier relationships where practical. Our organisation considers ethical business practices during supplier selection and may request supporting information where and when appropriate.

6. Risk Assessment

Our direct operational risk is considered low because our core operations are based in Australia and are subject to Australian workplace and employment laws. Higher risks may exist within international manufacturing supply chains, particularly where goods are produced offshore, labour arrangements are less visible, or subcontracting is used. We monitor these risks where practical through supplier selection, ongoing supplier relationships and requests for supporting information when appropriate.

7. Reporting Concerns

Employees, contractors and suppliers are encouraged to report any concerns regarding unethical conduct or modern slavery. Reports will be treated confidentially wherever practical.

8. Continuous Improvement

This statement will be reviewed annually and updated as required to reflect improvements in our ethical sourcing practices.